Beginning immediately, February 8, 2021, CKenergy is discontinuing its generator load control program and its ongoing maintenance program for generators. Wholesale power changes have taken away the customer incentive for load control and leave the cooperative with no option but to change the program status.
Due to these changes, it is no longer feasible to continue providing free maintenance and oil changes. As you all know, anything in the utility world is subject to unexpected change due to outside market forces.
To be fair to all our existing generator customers, CKenergy will provide 1 last free service to be fulfilled over the next few months. However, because our in-house workforce is overwhelmed with other responsibilities, that service will be performed by contractors we have selected. These contractors are of high integrity and represent excellent workmanship in the industry. When they call about doing your service, please go ahead and schedule with them. The cost for that service will be paid by CKenergy.
After your final service, the generator is no longer asked to run for demand control by CKenergy so it just becomes a stand-by generator maintained by you, the owner. You may contract from that point with the contractor who provides your final service unless you choose to service the machine yourself. We recommend the contractor so he’ll actually keep track of timing for you.
We apologize for any current or future inconvenience this may cause. As time goes on, we intend to link videos to our website which explain certain types of maintenance and how to perform some of those services yourself if you choose. It is HIGHLY RECOMMENDED that you read your Generac literature which came with your generator to familiarize yourself with the characteristics of a generator that is working properly. First and foremost, learn to listen to the exercise cycle each week to make sure it is ready for each outage. Don’t wait for an outage to find out it isn’t working.
We will continue providing a limited amount of problem-solving and repair for a time, but that may also be phased out in the next year so be sure to ask questions and work closely with your new service contractor.
More information will follow, but if you have questions you may call the main office at 800-868-8243, wait for the operator and then ask for Heath Gossen ext.129, Keith DeVaughan, ext. 115, Dwayne Hurliman, ext. 206 or Boyd Lee, ext.135.
When load control began, we developed a rate that would help incentivize the use of residential generators for demand control. Rate 31 was developed as the residential rate for the generator load control program. Due to the culmination of load control, Rate 31 will be phased out on December 31, 2021. At that point, you will be placed on the residential rate most appropriate for your account. The most common residential rate is our standard Rate 1. CKenergy also has two rates for geothermal heat pump users which some of you may qualify to receive. The geothermal rates, Rate 45 & 46 are comparable to your existing generator rate. If you already have geothermal heating & cooling, be sure to contact us right away so we’ll be able to put you on the better rate at the end of this year.
This transition will require effort on all our parts and we will work with you to help you make the transition as smooth as possible. We will update you with additional information as it becomes available.